Help
Short answers for install, tracking, billing, and privacy.
Getting started
How do I install OpenTrace?
Install from the Chrome Web Store. The OpenTrace icon appears in the toolbar. Pin it from the extensions menu if you want quick access.
How do I track an email?
In Gmail compose, use the Track control next to Send, then send as usual. You’ll be notified when the message is opened.
Do I need an account?
No account is required to try tracking, but Free limits apply (20 tracked emails / month). Sign in with Google for sync, billing, export, and the Pro dashboard.
Which mailboxes work?
Gmail and Google Workspace in Chrome. Outlook and other providers are not supported yet.
Tracking & notifications
How does tracking work?
When a tracked email is opened, OpenTrace records the open and can notify you in Chrome. Device and location details are approximate and may be limited by the recipient’s email app. Full details are in our Privacy Policy.
Will I get notified when I open my own email?
In Gmail on Chrome with OpenTrace installed and signed in, your own views are filtered so they usually do not count as opens. Opening the same mail in another app or browser without the extension may still register as an open.
Why didn’t I get a notification?
Allow Chrome notifications for OpenTrace. Confirm tracking was enabled for that send. Some inboxes block remote content and won’t register an open.
Why multiple opens?
Each real open is counted — re-reads and other devices included. Preview crawlers and repeat Gmail proxy hits are filtered where possible.
Plans & billing
What’s on Free?
20 tracked emails per calendar month, Chrome open notifications, and open counts. Usage resets on the 1st. Sign in recommended so limits and sync stay tied to your account.
What’s on Pro?
Unlimited tracking, full dashboard, read history, and personal reminders — $5/month or $40/year. Export from the dashboard; delete your account in Settings.
How do I cancel?
Use Manage Billing from the dashboard (Paddle customer portal), or contact support. Access lasts through the paid period.
Privacy
Do you read email bodies?
No. We store subject and recipient for tracked sends — never the body.
How do I delete my data?
Signed-in users can export data (JSON, Excel, or PDF) from the dashboard Export menu, or manage password / delete account under Settings. You can also email supportopentrace@gmail.com.
Need more help? Contact us