Refund Policy

Overview

OpenTrace sells digital software access (Free, optional one-time email top-ups, and OpenTrace Pro subscriptions). Payments are processed by Paddle as Merchant of Record. This page explains how refunds and cancellations work.

Canceling Pro

You may cancel OpenTrace Pro at any time from Settings (Manage billing / Paddle customer portal). Canceling stops future renewals. You keep Pro access until the end of the billing period you already paid for.

Refunds

Because OpenTrace is a digital service delivered immediately after purchase:

• Subscription renewals are generally non-refundable once the billing period has started, except where required by law or by Paddle’s Buyer Terms.
• One-time top-up credits are generally non-refundable after purchase, except where required by law or by Paddle’s Buyer Terms.
• If you were charged in error, did not receive access, or have another billing issue, contact us within 14 days of the charge and we will work with you (and Paddle where needed) to resolve it.

How to request help

Email supportopentrace@gmail.com or use our contact form. Include your account email and approximate purchase date. Chargebacks and refunds may also be handled under Paddle’s Buyer Terms.

Account deletion

Deleting your account in Settings cancels any active OpenTrace Paddle subscription we have on file for that account and removes associated tracking data, as described in our Privacy Policy.